Telephone Systems, definitions and jargon you need to know

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telephone system definitions

CCTS has been delivering telecommunications solutions for over 30 years and we are more than happy to assist you to determine what option best suits your telephone system needs. Read our handy guide on telephone systems definitions below.

We don’t want to confuse you with complicated techy jargon, our team can explain everything you need to know easily and simply.

We have compiled some of the common definitions to help you out in this process:

Telephone System Definitions

  • Auto Attendant (Digital Receptionist): Automatically connects callers to the target extension number. It uses a simple menu.
  • Automatic Ring Back: Enables users to pre-dial a busy phone line and receive a ring back as soon as the line is free.
  • Call Forwarding: Lets admins route incoming calls based on specific criteria.
  • Call Parking: Allows users to put an ongoing call on hold in one telephone unit. They can then continue the conversation on another device.
  • Call Pick-up: Lets staff pick up and answer an incoming call for a different recipient.
  • Call Queueing: Allows staff to create a system for routing calls to specific ring groups.
  • Call Recording: Used for call recording for legal, documentation, monitoring, training, or other purposes.
  • Call Transfer: Enables a user to hand off a live call to another user or extension.
  • Call Waiting: Lets users handle many ongoing calls at the same time.
  • Conference Call: Also called Audio Tele-Conference. You’ll want it when you need to speak with more than one party.
  • Do Not Disturb (DND): Blocks incoming calls to a specific extension.
  • Direct Dial-In: Allows callers to bypass IVRs or auto attendants. Users can make a direct connection to the intended number.
  • IVR (Interactive Voice Response): Works like an upgraded auto attendant. Companies use it for account inquiries, product information requests, and other purposes.
  • Ring Groups: Add several extension numbers into a group. It instructs phones to ring in sequence or at the same time when a specific call comes in.
  • Speed Dialing: Use shortcuts for extension numbers. This makes it easier to remember the contact information of key staff or departments.
  • Voicemail: Provide callers with the option to leave a voicemail message to ensure you can follow-up.

For more information on Telephone Systems or Telephone systems definitions please give us a call.