Service Agreements, Support & Maintenance
Your technology can be the lifeblood of your business and CCTS recognise your need for uninterrupted communications.
CCTS offers our customers Service Agreements that provides the highest level of customer service, with quick response times at reduced rates. Some advantages of these agreements for your business are:
- These customers are our priority when interruptions to their business occur
- Fixed service costs for the year which customers can budget for
- Reduced risk of downtime and loss of income for customers
- The priority response times to meet business needs
- Unlimited support
We value customer loyalty and we reward this. In our Service Agreements customers get what they pay for. We tailor our Service Agreements to provide customers with access to prepaid Technician time, with the response times that they need. For all our Service Agreement customers we organise remote access to all systems where practical, this will assist to minimise system downtime, resolve problems faster and provide more cost-effective solutions for your business. Our Technicians will be familiar with all aspects of your systems, conduct ongoing maintenance where appropriate and react quickly when problems occur.
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