Why Telecoms are vital for disaster planning and what to do

September 17th, 2019
Why Telecoms are vital for disaster planning and what to do

Unless your business has a robust continuity plan in place, a disaster can be, well disastrous!

Imagine if your company's telecommunications services were knocked out for just one week. No incoming calls or orders, no outgoing communications. Most businesses would be crippled; many would not recover.

Preparation for a disaster, such as fire, flood or power outage, can make the difference between a struggle to survive and a smooth recovery.

If you are not equipped in the case of a disaster, then your business may not be able to fully function for days or even weeks at a time. Technology and telecommunications play a critical role within your business and are thus vital factors to consider when developing your business continuity and disaster planning management strategy.

When you consider the fragility of some of the technologies we rely on, it’s easy to see why so many businesses could be vulnerable. One telephone line down can effectively disable communications. With extreme weather becoming more common place throughout the world, contingency planning for such scenarios is an essential part of growing a robust and future-proofed business.

Mitigating Strategies and Technologies

In such circumstances, what strategies and technologies are on offer to businesses that might be used to keep telephony up and running?

Have a plan

If you haven’t got one already, having a contingency plan for telecommunications is key. Disaster planning is important for every aspect of your business, and especially for telecommunications. Once you establish a plan it's important to make your employees aware of the overall plan and their role in it. Periodically set aside time to conduct practice drills to ensure your plan works. The plan should also be evaluated and updated periodically to ensure that it still meets your business needs.

Voice Over IP (VOIP)

Assuming staff can get to a location with internet access, a laptop or smartphone may well be enough to have them making and receiving calls. While no system is totally fool proof, one of the attractions of VoIP is its location flexibility.

Whatever disaster recovery methods for telephony a company uses, the effectiveness of the whole recovery plan will have an impact on how well a company deals with the disaster.

Disaster can strike your business at any time and in a variety of ways. Once an effective, well designed and professionally managed telephone system is in place, telephony disaster recovery can be made a whole lot easier and you can rest safe in the knowledge that a change in the weather doesn’t mean a change in your businesses fortunes.

The CCTS team are here to help you and your business get prepared, please contact us today and we will be happy to discuss your requirements, call 1800-244-244 or email: contactus@ccts.com.au

www.ccts.com.au