Computer Telephony Integration

Computer telephony integration or as it is more commonly known CTI, is the name given to a telephone system which allows for all methods of business to customer communications to be connected with a computer.

Nowadays, this term would be used to include everything form voice calls to email and fax. In fact, it could be used to describe any form of communication with a customer, which is possible to combine with a computer. The computer is put in control of all the functions of the telephone but has the added benefit of being able to receive emails, faxes as well as voice calls. CCTS can provide a solution that will integrate with your existing database to allow for you to see who is calling you, know where you staff are at all times, provide instant messaging between staff and improve overall productivity. To find out more about CTI call CCTS now on 1800244244