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FAQs
CCTS is a leading technology solutions provider on the Central Coast NSW, offering a comprehensive range of services, from IT and phone systems to security systems and network cabling, all under one roof.
With over three decades of experience, we're the only company on the Central Coast that provides such a broad spectrum of technology services in one place. Our holistic approach ensures seamless integration, efficiency, and top-tier support for all your tech needs.
No, our holistic approach means we can tailor a package that encompasses all your technology needs, simplifying management and billing.
Absolutely! We offer package deals for clients seeking multiple solutions, ensuring both cost savings and integrated service.
Our dedicated support team is always ready to assist. Whether it's an IT emergency, phone system query, or any other concern, we prioritise swift and effective resolutions. Simply email [email protected] with your request.
Our team undergoes regular training and certification, ensuring we're always at the forefront of technological advancements to provide cutting-edge solutions.
Yes, we stand by the quality of our services and offer guarantees and warranties specific to each service. Reach out to us for detailed information.
We partner with top-tier providers, employ redundant systems, and maintain rigorous monitoring to ensure maximum reliability and uptime for our services.
CCTS provides a holistic range of IT services, from network setup and management, cybersecurity, cloud solutions, hardware procurement, to tailored software solutions and more.
Our tailored IT solutions optimise processes, reduce downtime, and can decrease the need for extensive in- house IT resources.
We employ advanced security protocols, regular monitoring, and the latest cybersecurity tools to safeguard your IT assets against threats and breaches.
Yes, CCTS offers managed IT services for a fixed monthly fee, providing 24/7 monitoring, routine maintenance, and prompt support, ensuring your IT operations run seamlessly.
Our dedicated support team on the Central Coast guarantees swift response times, with a focus on prioritising IT emergencies. We are committed to minimising disruptions to your business and offer a same-day service guarantee!
While we provide onsite support on the Central Coast, Sydney, and Newcastle, we also offer remote support for swift issue resolution, regardless of your location.
'The cloud' refers to servers on the internet storing and managing data, rather than local servers or PCs. It enables online access to resources and data.
Absolutely. We specialise in cloud solutions, aiding businesses in migrating to the cloud, managing cloud assets, and optimising cloud costs.
Yes, we assist businesses in software procurement, ensuring proper licencing and compliance with software vendors' terms.
Certainly. Our experts at CCTS evaluate your business processes, recommending IT strategies and solutions tailored to your specific needs.
A hosted phone system operates over the internet, offering flexibility, scalability, and modern features without bulky hardware or installations
With a good internet connection, VoIP call quality is often comparable or even superior to traditional landlines, especially with modern codecs and technologies.
Yes, we'll assist in porting your number, ensuring a seamless transition.
Yes, a stable and high-speed internet connection is recommended for clear, uninterrupted VoIP calls, which CCTS can provide.
Many modern phones are compatible with VoIP. CCTS can assess your current equipment and advise on compatibility or recommend suitable devices.
Definitely. Adapt it to your business needs, whether you're a startup or a large enterprise.
Not always. Our system is compatible with many IP phones. CCTS also offers hardware options tailored for our system.
We use advanced encryption and security measures to ensure safe communications.
Updates are managed by CCTS and rolled out seamlessly, ensuring you always have access to the latest features and security patches.
CCTS offers high-speed NBN with competitive pricing. We provide a variety of packages tailored to suit different business needs, ensuring both speed and affordability.
FTTN (Fibre to the Node): Fibre-optic cables run to a local node; then, existing copper lines connect to individual premises. This can impact speed and reliability. FTTP (Fibre to the Premises): Fibre-optic cables run directly to the home or business, offering faster and more consistent speeds compared to FTTN.
SIP (Session Initiation Protocol) lines are a type of digital phone line that uses the internet. CCTS offers SIP lines, providing clear voice quality, scalability, and cost savings compared to traditional phone lines.
Yes, in most cases, you can keep your existing phone number when you move to our SIP services.
CCTS provides a comprehensive range of security solutions, including surveillance cameras, alarm systems, access control, and more, tailored to your business needs.
Yes, many of our security solutions offer remote monitoring capabilities, allowing you to keep an eye on your property through smartphones or computers from anywhere.
Most of our security systems come with backup power solutions to ensure continuous operation even during power outages.
Yes, many of our security solutions are designed to integrate seamlessly with other smart devices, enhancing functionality and user experience.
Network cabling involves the installation and management of cables that connect and transfer data between computers, routers, switches, and other data storage devices.
Professional cabling ensures optimal performance, reliability, and scalability. Properly installed cabling reduces interference, data loss, and system downtime.
CCTS employs licenced cablers who are certified in various cabling solutions. We rigorously adhere to all relevant industry standards and best practices, ensuring that our installations are not only compliant but also safe, reliable, and high-performing. Our expertise is widely recognised across sectors, including government agencies, schools, and healthcare facilities.
CCTS provides a variety of cabling solutions, including Cat6, Cat6a and Cat7 fibre optic, and more, to suit different needs and environments.
Absolutely! Our team offers consultations to assess your needs and space, then designs a cabling infrastructure tailored to optimise performance and future scalability.
The duration varies based on the complexity and size of the project. A small office may take a day, while larger installations might span several days. CCTS ensures timely and efficient installations.
Yes, our solutions cater to all sizes, ensuring optimised performance whether you're a small startup or a large corporation.
Quality cabling can enhance the consistency and speed of your internet connection by reducing interference and potential data loss.
You can verify coverage by accessing our coverage map. Hyper link coverage map to https://mobilemaps.net.au/maps/api/embed/4G/
Your plan includes unlimited national calls, SMS, MMS, voicemail retrieval, calls to 1800 and 13-1300 numbers, and unlimited international calls to selected countries. It also offers monthly data based on your selected plan.
Most mobile devices compatible with 4G Mobile frequencies like UMTS 850, UMTS 2100, LTE 1800, LTE 700, and LTE 2600 should work. Our Triple Punch SIMs (Nano, Micro, Standard) fit almost any device.
Unused data rolls over to the next month, up to 200GB, a feature called 'Data Banking'.
Your plan includes unlimited international calls to select countries. Roaming isn't automatically included but can be activated prior to travel by contacting us. Note: Roaming charges apply and it's not available everywhere.
Our 'Zero Bill Shock' service helps you control spending. With it active, certain international calls outside plan inclusions and non-standard numbers are restricted. Contact us to make changes.
Browsing becomes limited. Contact CCTS to activate a Data Bolt-on for additional data.
Bolt-ons provide extra data once plan data is used up. Dial *159# to check balances. Notifications are sent at 50%, 85%, and 100% consumption.
Receiving calls overseas incurs charges, but receiving SMSs is free, even internationally.
Reach out to CCTS at 1800 244 244 or email [email protected] for activation or purchases.
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